Shipping policy
We ship orders with Australia Post and select Couriers Australia wide. Shipping fees will be displayed at checkout with options for regular or express services.
We offer free shipping Australia wide for orders over $75. For orders under $75 a nominal shipping fee of $16.95 will be incurred for regular post and $25.95 for Express Post.
Once your order is placed, our team will prepare your order for shipping. If ordering before midday Monday - Friday, your order will ship on the same day!
Delivery times can vary but most of our orders arrive within 3-8 business days. You will be sent shipping updates including tracking information by email.
Shipping and Product Delivery Policy
1. All shipping and delivery dates are estimates, and any delivery date provided to you by Therawrap is not guaranteed. In addition, weather delays and other unforeseen circumstances may impact delivery time. Therawrap will strive to meet the requirements of your anticipated delivery date. However, Therawrap will not be liable for any losses you suffer due to a delay.
2. You acknowledge that the Purchase Services offered by Therawrap integrate delivery (the 'Delivery Services') through the use of third-party delivery companies (the 'Delivery Service Providers').
3. In providing the Purchase Services, Therawrap may provide you with a variety of delivery options offered as part of the Delivery Services by the Delivery Service Providers. You acknowledge and agree that Therawrap is not the provider of these delivery options and merely facilitates your interaction with the Delivery Service Providers in respect to providing the Delivery Services.
4. Therawrap currently ships domestically across Australia and to limited locations internationally, by the relevant Delivery Service Providers. If permitted by the Delivery Service Providers, Therawrap can ship to both commercial and domestic addresses and you can have your order shipped to a P.O box.
5. If an item is lost or damaged in the course of the Delivery Services, Therawrap asks that you:
Contact Therawrap by sending an email to support@therawrap.com.au outlining in what way the Products were damaged in transit so it is able to determine if the Delivery Service Provider should be removed from the Purchase Services.