Refund policy

1. Therawrap wants you to be satisfied with your Product. If you have any issues with Therawrap Products, please e-mail  support@therawrap.com.au. 

2. Please note that most people feel an immediate response to the Products, others will take time to get used to the effects. Therawrap suggests persisting and having faith in the therapy process! 

3. Therawrap is confident that you will love the Products. However, if you do not find the Products suitable, Therawrap offers a 30-day returns policy. If you wish to return the Product/s you must contact Therawrap’s support team by email at support@therawrap.com.au within 30 days from the date of purchase, and prior to returning your Product. The Product being returned must be in the original packaging and in a saleable condition.

4. If your Product is returned to Therawrap without the original packaging or is deemed unfit by Therawrap’s inspection team for any reason, Therawrap reserves the right to deny your refund request, and this decision will be made at the discretion of Therawrap.

5. Please include your order name and order number in all correspondence to Thrawrap. 

6. Upon receipt of the Product from you, Therawrap will notify you once the Product has been inspected and will advise you if the refund request has been approved. If the refund request is approved, you will be refunded for the Purchase Price via the original payment method. Please be mindful that it can take some time for your bank or credit card company to process the refund.

7. If you make a refund request and arrange to return the Product to Therawrap, you will be responsible for all return shipping and delivery fees.

8. Therawrap does not accept returns outside of the 30 day period outlined above.

9. Therawrap will not accept returns or refund requests for Products that are damaged from misuse.

10. If you have received the incorrect Product, Therawrap will provide a refund on the return of the Product. To request a refund and organise a return for this reason please email support@therawrap.com.au and provide your proof of purchase and photographs of the Product you have received within 5 business days of receipt. The returned Product must be returned to therawrap unopened, and its original saleable condition.

11. Therawrap does not provide refunds for personal use garments such as warming booties, for any reason.

12. Refunds will not be given for late delivery outside the stipulated delivery time frames provided on the Website or by the Delivery Service Providers.

13. In the following situations, no refund or return will be available:

(a) Denied acceptance of delivery by receiver;

(b) Inaccurate delivery address;

(c) Absent receiver - If a receiver is not home and a calling card is left at the address by the Delivery Service Provider, it is the receiver’s responsibility to contact the Delivery Service Provider to arrange appropriate delivery. If the parcel remains undeliverable due to no contact from the receiver, it will be returned to Therawrap for a return fee charged to the initial payment method.

14. Cancellation of Orders

14.1. Once payment for an order has been accepted, no cancellations are permitted.

14.2. Where a Product has been listed at an incorrect price or has incorrect written information or images, Therawrap reserves the right to cancel a transaction. The purchase amount will be refunded via the payment method used for the initial purchase.