Privacy policy


1. We respect your privacy
(a) Therawrap respects your right to privacy and is committed to safeguarding the privacy 
of our customers and website visitors. This policy sets out how we collect and treat 
your personal information.
(b) We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) 
and to the extent applicable, the EU General Data Protection Regulation (GDPR).
(c) "Personal information" is the information we hold which is identifiable as being 
about you. This includes information such as your name, email address, identification 
number, or any other type of information that can reasonably identify an individual, 
either directly or indirectly.
(d) You may contact us in writing at support@therawrap.com.au for further 
information about this Privacy Policy.
2. What personal information is collected

(a) Therawrap will, from time to time, receive and store the personal information you 
submit to our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address and 
email address to enable us to send you information, provide updates and process 
your product or service order.
(c) We may collect additional information at other times, including but not limited to, 
when you provide feedback when you provide information about your personal or 
business affairs, change your content or email preference, respond to surveys and/or 
promotions, provide financial or credit card information, or communicate with our 
customer support.
(d) Additionally, we may also collect any other information you provide while 
interacting with us.
3. How we collect your personal information
(a) Therawrap collects personal information from you in a variety of ways, including 
when you interact with us electronically or in person, when you access our website 
and when we engage in business activities with you. We may receive personal 
information from third parties. If we do, we will protect it as set out in this Privacy 
Policy.
(b) By providing us with personal information, you consent to the supply of that
information subject to the terms of this Privacy Policy.
4. How we use your personal information
(a) Therawrap may use personal information collected from you to provide you with 
information about our products or services. We may also make you aware of new 
and additional products, services and opportunities available to you.
(b) Therawrap will use personal information only for the purposes that you consent to. 
This may include to:
(i) provide you with products and services during the usual course of our 
business activities;
(ii) administer our business activities;
(iii) manage, research and develop our products and services;
(iv) provide you with information about our products and services;
(v) communicate with you by a variety of measures including, but not limited 
to, by telephone, email, sms or mail; and
(vi) investigate any complaints.
If you withhold your personal information, it may not be possible for us to provide 
you with our products and services or for you to fully access our website.
(c) We may disclose your personal information to comply with a legal requirement, such 
as a law, regulation, court order, subpoena, warrant, legal proceedings or in response 
to a law enforcement agency request.
(d) If there is a change of control in our business or a sale or transfer of business assets, 
we reserve the right to transfer to the extent permissible at law our user databases, 
together with any personal information and non-personal information contained in 
those databases.
5. Disclosure of your personal information
(a) Therawrap may disclose your personal information to any of our employees, 
officers, insurers, professional advisers, agents, suppliers or subcontractors insofar 
as reasonably necessary for the purposes set out in this privacy policy.
(b) If we do disclose your personal information to a third party, we will protect it in 
accordance with this privacy policy.
6. General Data Protection Regulation (GDPR) for the European Union (EU)
(a) Therawrap will comply with the principles of data protection set out in the GDPR for 
the purpose of fairness, transparency and lawful data collection and use.
(b) We process your personal information as a Processor and/or to the extent that we 
are a Controller as defined in the GDPR.
(c) We must establish a lawful basis for processing your personal information. The legal 
basis for which we collect your personal information depends on the data that we 
collect and how we use it.
(d) We will only collect your personal information with your express consent for a 
specific purpose and any data collected will be to the extent necessary and not 
excessive for its purpose. We will keep your data safe and secure.
(e) We will also process your personal information if it is necessary for our legitimate 
interests, or to fulfill a contractual or legal obligation.
(f) We process your personal information if it is necessary to protect your life or in a 
medical situation, it is necessary to carry out a public function, a task of public interest 
or if the function has a clear basis in law.
(g) We do not collect or process any personal information from you that is considered 
"Sensitive Personal Information" under the GDPR, such as personal information 
relating to your sexual orientation or ethnic origin unless we have obtained your 
explicit consent, or if it is being collected subject to and in accordance with the GDPR.
(h) You must not provide us with your personal information if you are under the age of 
16 without the consent of your parent or someone who has parental authority for 
you. We do not knowingly collect or process the personal information of children.
7. Your rights under the GDPR
(a) If you are an individual residing in the EU, you have certain rights as to how your 
personal information is obtained and used. Therawrap complies with your rights 
under the GDPR as to how your personal information is used and controlled if you are 
an individual residing in the EU
(b) Except as otherwise provided in the GDPR, you have the following rights:
(i) to be informed how your personal information is being used;
(ii) access your personal information (we will provide you with a free copy of it);
(iii) to correct your personal information if it is inaccurate or incomplete;
(iv) to delete your personal information (also known as "the right to be 
forgotten");
(v) to restrict the processing of your personal information;
(vi) to retain and reuse your personal information for your own purposes;
(vii) to object to your personal information being used; and
(viii) to object against automated decision-making and profiling.
(c) Please contact us at any time to exercise your rights under the GDPR at the 
contact details in this Privacy Policy.
(d) We may ask you to verify your identity before acting on any of your requests.
8. Hosting and International Data Transfers
(a) Information that we collect may from time to time be stored, processed in or 
transferred between parties or sites located in countries outside of Australia. 
(b) You acknowledge that personal data that you submit for publication through our 
website or services may be available, via the internet, around the world. We cannot 
prevent the use (or misuse) of such personal data by others.
9. Security of your personal information
(a) Therawrap is committed to ensuring that the information you provide to us is secure. 
To prevent unauthorised access or disclosure, we have put in place suitable physical, 
electronic and managerial procedures to safeguard and secure information and 
protect it from misuse, interference, loss and unauthorised access, modification and 
disclosure.
(b) Where we employ data processors to process personal information on our behalf, 
we only do so on the basis that such data processors comply with the requirements 
under the GDPR and that have adequate technical measures in place to protect 
personal information against unauthorised use, loss and theft.
(c) The transmission and exchange of information is carried out at your own risk. We 
cannot guarantee the security of any information that you transmit to us, or receive 
from us. Although we take measures to safeguard against unauthorised disclosures 
of information, we cannot assure you that the personal information that we collect 
will not be disclosed in a manner that is inconsistent with this Privacy Policy.
10. Access to your personal information
(a) You may request details of personal information that we hold about you in 
accordance with the provisions of the Privacy Act 1988 (Cth), and to the extent 
applicable to the EU GDPR. If you would like a copy of the information which we 
hold about you or believe that any information we hold on you is inaccurate, out of 
date, incomplete, irrelevant or misleading, please email us at 
support@therawrap.com.au
(b) We reserve the right to refuse to provide you with information that we hold about 
you, in certain circumstances set out in the Privacy Act or any other applicable law.
11. Complaints about privacy
(a) If you have any complaints about our privacy practices, please feel free to send in 
details of your complaints to support@therawrap.com.au. We take complaints very 
seriously and will respond shortly after receiving written notice of your complaint.
12. Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may 
modify this Policy at any time, in our sole discretion and all modifications will be 
effective immediately upon our posting of the modifications on our website or 
notice board. Please check back from time to time to review our Privacy Policy.
13. Website
(a) When you visit our website
When you come to our website www.therawrap.com.au we may collect certain 
information such as browser type, operating system, website visited immediately 
before coming to our site, etc. This information is used in an aggregated manner to 
analyse how people use our site, such that we can improve our service.
(b) Cookies
We may from time to time use cookies on our website. Cookies are very small files that
a website uses to identify you when you come back to the site and to store details about 
your use of the site. Cookies are not malicious programs that access or damage your 
computer. Most web browsers automatically accept cookies but you can choose to 
reject cookies by changing your browser settings. However, this may prevent you from 
taking full advantage of our website. Our website may from time to time use cookies to 
analyse website traffic and help us provide a better website visitor experience. In 
addition, cookies may be used to serve relevant ads to website visitors through third-party services such as Google AdWords. These ads may appear on this website or other websites you visit. 
(c) Third-party sites
Our site may from time to time have links to other websites not owned or controlled by 
us. These links are meant for your convenience only. Links to third-party websites do 
not constitute sponsorship or endorsement or approval of these websites. Please be 
aware that Therawrap is not responsible for the privacy practices of other such 
websites. We encourage our users to be aware, when they leave our website, to read 
the privacy statements of each website that collects personally identifiable information.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/therablankets/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/therablankets/privacy_policy).